The following message is being shared with Premion customers today.
Dear Valued Premion Partner,
I’m writing to let you know about an issue we recently discovered affecting our service to you. During an advertising operations review, we became aware of system issues that affected certain Premion 2018 “Premium Audience Selects” targeting segments and determined that they had not been delivered correctly.
The issue has been resolved and we have implemented new ad operations processes for executing and monitoring “Premium Audience Selects.”
We sincerely apologize and are committed to doing what’s right. The company has begun notifying its customers and is offering a full refund for “Premium Audience Selects” (Household Selects/Consumer Lifestyle & Interest Selects) 2018 campaigns that ended on or before November 30, 2018.
Our account managers will start reaching out today to address affected 2018 campaigns.
We appreciate your business, and the team looks forward to continuing to support you.
If you have any questions, please call your Premion or TEGNA sales manager directly.